Frequently Asked Questions

About Our Products

What types of office furniture do you offer?
We specialize in functional and stylish office solutions including Desks, File Cabinets, Guest & Reception Benches, Office Chairs, Office Storage, and Stands & Carts. Each product is designed to enhance productivity and organization in your workspace.
Are your products suitable for small businesses?
Absolutely! Our range is carefully curated to meet the needs of businesses of all sizes – from solo entrepreneurs to growing startups and established corporations. We particularly focus on space-efficient solutions perfect for small offices.
How is your furniture packaged for shipping?
All items are securely packaged with protective materials to prevent damage during transit. We use reinforced boxes, corner protectors, and cushioning materials to ensure your furniture arrives in perfect condition.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed through secure payment gateways to protect your financial information.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption and never store your full payment details on our servers. You can shop with confidence at Office Storage Sales.
Do you offer bulk discounts?
We’re happy to discuss volume pricing for large orders! Please contact our customer service team at [email protected] with your requirements, and we’ll prepare a customized quote.

Shipping & Delivery

Where do you ship to?
We proudly serve customers worldwide, excluding some remote areas in Asia. Our Texas-based warehouse allows us to efficiently serve North American customers while maintaining global reach.
What are my shipping options?
???? Standard Shipping ($12.95 flat rate):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Includes tracking for peace of mind

???? Free Shipping (Orders over $50):
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
How long does order processing take?
All orders are carefully processed within 1-2 business days before shipping. You’ll receive tracking information as soon as your order leaves our warehouse.
Can I track my order?
Yes! For both standard and free shipping options, we provide tracking information via email once your order is dispatched. You can monitor your package every step of the way.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If any item doesn’t meet your expectations, simply contact our customer service team at [email protected] to initiate the process.
What if my item arrives damaged?
We recommend inspecting packages immediately upon delivery. If you notice any shipping damage, please:
1. Report it to the carrier immediately
2. Contact our team at [email protected] with photos of the damage
We’ll work quickly to resolve the issue and ensure you receive undamaged products.
Who pays for return shipping?
For items damaged in transit or incorrect shipments, we cover return shipping costs. For other returns, customers are responsible for return shipping fees unless otherwise specified by our customer service team.

Customer Support

How can I contact customer service?
Our dedicated support team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm CST).
What’s your company address?
Our headquarters is located at:
474 Poco Mas Drive, Lewisville, TX 75067, USA
Do you have showrooms where I can see products in person?
Currently we operate as an online retailer, which allows us to keep our prices competitive. Our detailed product descriptions, specifications, and customer reviews help you make informed decisions from the comfort of your office.
Still have questions? Our customer service team is always happy to help! Email us at [email protected] and we’ll provide the information you need to create your perfect workspace.