Returns & Exchanges Policy

At Office Storage Sales, we stand behind the quality of our office furniture and storage solutions. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • Return request must be made within 15 days of receiving your order
  • Proof of purchase (order number) must be provided
Note: For hygiene and safety reasons, opened or assembled office chairs and guest/reception benches cannot be returned unless defective. All returns are subject to inspection upon receipt.

Non-Returnable Items

The following products cannot be returned unless they arrive damaged or defective:

  • Custom or special order items
  • Products that have been assembled, used, or modified
  • Clearance or final sale items (marked as such on product page)

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Item: Securely repackage the item in its original packaging with all included materials.
  4. Ship Your Return: Clearly mark the RMA number on the outside of the package and ship to our warehouse address (provided in your authorization email).

Exchange Process

To exchange an item:

  1. Follow the same process as returns to send back your original item
  2. Include a note specifying the replacement product you’d like
  3. If there’s a price difference, our team will contact you to arrange payment or refund

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card refunds typically appear within 5-10 business days, depending on your bank
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Use the following template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Office Storage Sales Team, I would like to request a return for the following item from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Number of Items] Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, Defective] I would prefer: [Refund / Exchange for (specify product if exchanging)] Please advise on next steps for returning this item. Best regards, [Your Full Name] [Your Contact Number] [Your Email Address]

Return Address

All authorized returns should be sent to:

Office Storage Sales – Returns
474 Poco Mas Drive
Lewisville, TX 75067
USA

For international returns outside the U.S., please contact us first for specific instructions as additional documentation may be required.

Questions?

Our customer service team is available Monday-Friday, 9am-5pm CST to assist with any return-related questions. Contact us at [email protected].