Shipping & Returns Policy

At Office Storage Sales, we’re committed to providing high-quality office furniture and storage solutions with convenient shipping options and a hassle-free return process. Please review our policies below to ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

International Shipping

For international orders outside the U.S., please be aware:

  • Customers are responsible for any customs duties, taxes, or import fees
  • Delivery times may be extended due to customs processing
  • Return shipping costs for international orders are the customer’s responsibility

Returns & Exchanges Policy

We stand behind the quality of our office furniture. If you’re not completely satisfied, we offer a straightforward returns process within 15 days of receipt.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original condition – unused, unassembled, with all packaging and tags
  • Return request must be made within 15 days of receiving your order
  • Proof of purchase (order number) must be provided

Non-Returnable Items

The following products cannot be returned unless damaged or defective:

  • Custom or special order items
  • Products that have been assembled, used, or modified
  • Clearance or final sale items (marked as such on product page)
  • Opened or assembled office chairs and guest/reception benches (unless defective)

Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days with:
    • Your order number
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Authorization: We’ll respond within 2 business days with:
    • Return instructions
    • Return Merchandise Authorization (RMA) number
    • Warehouse return address
  3. Package Your Item: Securely repackage in original packaging with all materials
  4. Ship Your Return: Clearly mark RMA number on package and ship to:
    Office Storage Sales – Returns
    474 Poco Mas Drive
    Lewisville, TX 75067
    USA

Exchange Process

To exchange an item:

  1. Follow the same process as returns
  2. Include a note specifying the replacement product
  3. For price differences, our team will contact you to arrange payment or refund

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service and purchasing insurance
  • Original shipping fees are non-refundable

Refund Processing

After we receive and inspect your return:

  • Refunds processed within 5 business days
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Credit card refunds typically appear within 5-10 business days (depending on your bank)

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange a replacement or refund at no additional cost

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Office Storage Sales Team,

I would like to request a return for the following item from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Number of Items]
Reason for Return: [Reason – e.g., Wrong Size, Changed Mind, Defective]

I would prefer: [Refund / Exchange for (specify product if exchanging)]

Please advise on next steps for returning this item.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]

Need Assistance?

Our customer service team is available Monday-Friday, 9am-5pm CST to help with any shipping or return questions.

Email: [email protected]