Terms and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. You may not:

• Use our site in any way that breaches any applicable local or international laws
• Copy, reproduce, or distribute any content without our express permission
• Attempt to gain unauthorized access to our systems or interfere with site security

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Office Storage Sales or our suppliers and is protected by intellectual property laws. You may not use our trademarks or copyrighted material without prior written consent.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications for our office furniture including:

• Desks
• File Cabinets
• Guest & Reception Benches
• Office Chairs
• Office Storage Solutions
• Stands & Carts

However, slight variations may occur. Colors may appear differently depending on your monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We will send an order confirmation email, but this does not constitute acceptance. Order acceptance occurs when we ship your items.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and that you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days)

4.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs duties, taxes, or import fees.

4.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected]. We will assist with tracking information.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt if items are:

• In original condition (unused, unassembled, with all packaging)
• Accompanied by proof of purchase

5.2 Non-Returnable Items

The following cannot be returned unless defective:

• Custom/special order items
• Assembled, used, or modified products
• Clearance/final sale items
• Opened or assembled office chairs and guest/reception benches

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details
2. Wait for our Return Merchandise Authorization (RMA)
3. Ship items to: Office Storage Sales – Returns, 474 Poco Mas Drive, Lewisville, TX 75067 USA

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Customer Responsibilities

• Provide accurate shipping and payment information
• Inspect products promptly upon delivery
• Report any damages within 48 hours of delivery
• Follow assembly and care instructions for products
• Pay any applicable customs fees for international orders

7. Limitation of Liability

Office Storage Sales shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays caused by shipping carriers or customs
• Improper product use or assembly
• Minor variations in product appearance

Our maximum liability for any claim related to our products is limited to the purchase price paid.

8. Governing Law

These terms shall be governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Denton County, Texas.

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

10. Contact Information

For questions about these Terms and Conditions, please contact:

Office Storage Sales
474 Poco Mas Drive
Lewisville, TX 75067 USA
Email: [email protected]
Hours: Monday-Friday, 9am-5pm CST